Velvet Star Charm Keychain

Composition and care

COMPOSITION

10% FERRUM
20% ZINC
60% POLYESTER
10% GLASS

Delivery and return

SHIPPING

UNITED ARAB EMIRATES:

Delivery is carried out throughout the UAE and the cost is AED 18 with a maximum delivery time of 3 working days. Delivery is free of charge for an order value exceeding AED 300.

KUWAIT, OMAN, QATAR, SAUDI ARABIA

Delivery is carried out throughout countries with a maximum delivery time of 3 - 5 working days. Delivery charges:

Kuwait - 96 AED, Oman - 110 AED, Qatar - 98 AED, Saudi Arabia - 60 AED.

DELIVERY INFORMATION

You can track the status of your order using the tracking number on the transport company’s website.

EXCHANGE

We do not currently offer an Exchange service. If a different color or size of item is required, please return the incorrect item and order the correct one.

RETURN

You have 14 days to return the item from the date of delivery, not counting the delivery date; items can be returned via our home collection service.

Conditions for Return: To be eligible for a return, products must be in original, unworn condition with all tags and labels attached. Please ensure you provide a valid receipt or proof of purchase.

Underwear, sleepwear, personal care items, hosiery, and cosmetics are final sale and cannot be returned or exchanged.

RETURN PROCEDURE - UAE

1. Please use the link to initiate your return. You will need your order number and email address. Select the item you would like to return and specify the reason and method of return. Choose “Original payment method” to proceed. After entering your information, select “Confirm.” You will receive an email confirming receipt of the return request. We will compile and send you all the necessary documents within 24 hours.

2. Before the pickup, please ensure the package is returned in its original packaging, sealed, and that the purchase tags are still attached to the items.

3. When you receive the email from Aramex with return number, kindly note that your return is automatically scheduled to be picked up by the courier within the next few days, anytime between 8:00 and 18:00

4. Returns usually take up to 3 working days. Await the email confirming the approval of the return request.

RETURN PROCEDURE - KUWAIT, OMAN, QATAR, SAUDI ARABIA

1. Please use the link to initiate your return. You will need your order number and email address. Select the item you would like to return and specify the reason and method of return. Choose “Original payment method” to proceed. After entering your information, select “Confirm.” You will receive an email confirming receipt of the return request. We will compile and send you all the necessary documents within 24 hours.

2. Please ensure the item is in new condition, unworn, and has the original label and tag attached.

3. You will receive an email from Aramex to confirm the collection. Kindly check both your inbox and junk/spam folders. The return process will only proceed once this email is confirmed.

4. The pickup will be scheduled based on the time you select during confirmation. Any delay in confirming the email may result in a delay in the collection. We kindly ask you to approve the email immediately upon receipt.

5. Once confirmed, the pickup will occur within 3 business days, and the courier company will contact you directly.

Payment method

We accept online payments with credit/debit card, Apple pay, Google pay. Prices on our website are indicated in AED. Once payment has been confirmed, your order will be generated and shipped, and a confirmation notification will be sent by email.